1. Scope and privacy framework
This policy applies to personal information collected through maplespingaming.com, email enquiries, newsletter requests and other website-based interactions with MapleSpin Gaming Halls. Our privacy practices are intended to align with the Personal Information Protection and Electronic Documents Act (PIPEDA) where it applies and with applicable provincial private-sector privacy laws.
Privacy requirements can vary by province and by the nature of the information or activity. For example, British Columbia has its own private-sector privacy legislation that may apply to activities carried out within that province. Where more than one rule applies, we aim to follow the requirements applicable to the specific interaction.
2. Information we collect
We collect only information reasonably required for the purposes described in this policy. Depending on how you use the site, this may include your name, email address, telephone number, the content of messages you send us, newsletter preferences, location or venue interests you voluntarily provide, and technical information such as browser type, device category, IP address and basic site-use events where permitted by your cookie choices.
We do not ask you to submit banking credentials, gambling account credentials or government identification through this website. If identification is required for entry to a physical venue or participation in an in-person program, it is handled under the applicable venue process rather than through the public website contact form.
3. How we use personal information
- Respond to venue, accessibility, loyalty-program and general enquiries.
- Provide requested newsletters or promotional communications where you have consented.
- Operate, secure, troubleshoot and improve the website.
- Measure aggregate website performance when analytics cookies are enabled.
- Meet legal, regulatory, security and record-keeping obligations.
- Prevent misuse, fraud or activity that may threaten our guests, staff, systems or venues.
4. Consent and choices
We seek meaningful consent when required. You may decline optional analytics or marketing cookies through the cookie settings control. You may withdraw consent to marketing email at any time by using an unsubscribe method in the message or contacting us directly. Withdrawal does not affect processing that is required by law or reasonably necessary to complete a request you already made.
5. Cookies and similar technologies
Necessary browser storage is used to remember age-gate confirmation and cookie preferences. Optional analytics and marketing categories are disabled unless you enable them. See our Cookie Policy for details.
6. Service providers and disclosures
We may use service providers for website hosting, security, analytics, communications or other operational support. Providers receive only the information reasonably needed to perform their service and are expected to protect it appropriately. Information may also be disclosed where required or permitted by law, including to regulators, law-enforcement authorities or courts when a lawful request applies.
If a service provider processes information outside your province or outside Canada, that information may be subject to the laws of the jurisdiction where it is processed. We use contractual and organizational safeguards appropriate to the circumstances.
7. Retention and safeguards
We retain personal information only for as long as reasonably needed for the purpose for which it was collected, to meet legal or regulatory requirements, resolve disputes and maintain appropriate business records. We use administrative, technical and physical safeguards proportionate to the sensitivity of the information, including access controls, secure hosting practices and staff procedures.
8. Access, correction and privacy questions
Subject to applicable law and permitted exceptions, you may ask for access to personal information we hold about you and request correction of inaccurate or incomplete information. We may need to verify your identity before responding to an access request. You may also raise a concern about our handling of personal information.
9. Minors
This website and MapleSpin gaming-floor services are intended for adults aged 18 and over. We do not knowingly use the site to solicit personal information from minors for gambling-related purposes.
10. Policy changes
We may update this policy when our services, legal obligations or privacy practices change. The date at the top of this page indicates the latest revision. Material changes may also be highlighted on the website.
11. Contact us about privacy
Email [email protected] or write to MapleSpin Gaming Halls, Privacy Office, 1450 King Street West, Toronto, ON M6K 1L8. Please do not send sensitive identification documents by ordinary email unless we specifically provide a secure method.